5feet's Privacy Policy

5feet collects various types of information to operate its services properly. This information falls into two main categories: what you provide directly, and what is collected automatically while you use the service.

a) Personal Identity Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• National ID card or passport details (for identity verification)
• Current address

b) Financial Information

• bKash, Nagad, Rocket account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

c) Technical Information

• IP address and device type
• Browser version and operating system
• Time and frequency of platform use
• Preferred game category and betting type
• Cookies and session data

5feet collects your information through several methods. Each method is completely transparent and operates with your consent.

Registration Process

When creating an account, you directly provide your name, email, mobile number, and other basic details. This information is essential for managing your account.

Identity Verification (KYC)

To prevent fraud and ensure security, 5feet carries out identity verification in certain situations. During this process, you may be required to provide government-issued identification details.

Financial Transactions

Your payment method details are collected during deposits and withdrawals. The minimum deposit amount at 5feet is ৳200 and the minimum withdrawal is ৳1,000. Records of every transaction are stored securely.

Automatic Collection

When you use the 5feet platform, certain technical information is collected automatically through cookies, log files, and similar technologies. This information helps improve the quality of the service.

5feet uses your information only for specific, legitimate, and transparent purposes. We never use your information unnecessarily or without authorisation.

• Account Management: Your information is needed to create, manage, and secure your account.
• Service Delivery: To complete gameplay, placing bets, deposits, and withdrawals.
• Identity Verification: To prevent fraud and ensure security.
• Customer Support: To resolve your questions and complaints. 5feet provides 24/7 support in Bengali and English via live chat and email.
• Security Monitoring: To detect suspicious activity and ensure the security of the platform.
• Responsible Gaming: To identify problematic gambling behaviour and provide necessary support.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyse user experience and further improve the platform.
• Communication: To deliver important updates and information to you.

5feet does not sell your personal information to third parties. However, there are certain situations where sharing information may be necessary.

Service Provider Partners

Information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), technology services, and other operational support. These partners operate under strict confidentiality agreements.

Legal Obligations

Information may be provided to relevant authorities in response to court orders, government directives, or other legal obligations. In such cases, we disclose only the minimum information required.

Fraud and Security Protection

Information may be shared with competent authorities to prevent fraudulent activity, money laundering, or other illegal activities.

5feet uses cookies and similar technologies to improve service quality and personalise your experience.

Essential Cookies

These cookies are essential for the core functionality of the platform. Without them, login, transactions, and other key features will not work properly. These cookies cannot be disabled.

Functional Cookies

These cookies are used to remember your preferences, language settings, and other personalised settings.

Analytics Cookies

These cookies are used to analyse platform usage statistics and improve the service. This information is processed in aggregate and is not linked to any individual.

You can manage cookies through your browser settings. However, disabling cookies may cause some platform features to not work properly.

5feet follows industry-standard technologies and processes to protect your information. Our goal is to protect your information from unauthorised access, modification, disclosure, or destruction.

SSL Encryption

All data exchanged between you and 5feet is secured through SSL (Secure Socket Layer) encryption. This ensures that no third party can read or steal your information.

Secure Data Storage

Your information is stored in encrypted databases. Sensitive financial information, such as payment details, is protected with an additional layer of encryption.

Access Control

Only authorised staff can access your information, and access is restricted based on what each person needs.

Security Monitoring

Our systems are monitored at all times. If suspicious activity is detected, action is taken immediately and you are alerted if necessary.

5feet retains your information only for as long as necessary. Retention periods for different types of information are as follows:

• Account Information: For as long as the account is active, and for a specified period after account closure as required by applicable law.
• Financial Transaction Records: For the period required under financial regulations and anti-money laundering rules.
• Identity Verification Documents: From the time of identity verification until the end of the relevant legal retention period.
• Communication Records: Support tickets and chat history are retained for a set period to help improve customer service standards.
• Technical Logs: For a limited period for security monitoring and troubleshooting.

Once the retention period ends, information is securely deleted or transformed in a way that it can no longer be linked to you.

5feet believes that you have full rights over your own information. Your main rights are described below:

Right to Access

You have the right to know what information we hold about you. If you contact us, we will provide a summary of the information collected.

Right to Correction

If you believe any of your information is incorrect or incomplete, you can request a correction. We will update the information within a reasonable time.

Right to Deletion

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

Right to Restrict Processing

In certain cases, you can request that the processing of your information be restricted.

Right to Object

You can object at any time to marketing communications or profiling.

5feet strictly does not provide services to anyone under the age of 21. Our platform is only for those aged 21 and above.

We do not intentionally collect information from anyone under the age of 21. If we become aware that a minor is using our services or that we hold their information, we will immediately close that account and delete the information.

If you believe a minor has registered on the 5feet platform, please contact us.

The 5feet platform may occasionally reference third-party services or technologies, such as payment gateways or game providers. These third parties have their own privacy policies that are not under 5feet's control.

We always work with trusted and established service providers. However, 5feet is not responsible for the privacy practices of third parties. You are advised to read the privacy policy of the relevant third party.

5feet may update this privacy policy from time to time. The policy may be revised based on changes to the service, new technologies, or legal requirements.

In the case of significant changes, we will notify you via your registered email or through a notification on the platform. For minor changes, the policy will be updated on this page.

If you continue using the service after any changes, you will be considered to have consented to the updated policy. We always encourage you to review the latest policy.

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. 5feet's data protection team takes all your concerns seriously.