5feet FAQ — All Your Answers in One Place
Find detailed answers to all your questions about account verification, deposits and withdrawals, casino games, and much more.
Welcome to 5feet. This FAQ page has been created to answer the most common questions from players in Bangladesh. From account verification to depositing with bKash or Nagad, the quick withdrawal process, and table game rules — everything is explained here in plain English. If you cannot find the answer to your question, contact our 24/7 live chat or email us.
Frequently Asked Questions
Account Verification
To verify your account at 5feet, a National ID (NID) is usually sufficient. A passport or driving licence is also accepted if needed. Upload clear photos of both sides of the document. Make sure the spelling of your name and date of birth exactly match the details on your account.
Yes, 5feet uses full SSL encryption. The NID or passport information you upload is used only for identity verification and is never shared with any third party. For more details on data protection, please refer to our privacy policy.
The verification process is primarily to ensure the security of your account. It confirms that the actual account owner is the one making the withdrawal request. Verification is also important for maintaining fair play and ensuring funds are transferred correctly.
If your verification is rejected, the reason is usually sent to you by email. This can happen if the photo is blurry or the information is inconsistent. Take a new photo in clear lighting and re-upload it. If the issue persists, contact [email protected] — our support team will help you in English.
How to Withdraw Money
The minimum withdrawal amount from 5feet is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket, or bank transfer. Your account must be verified before withdrawing, and any bonus wagering requirements must be met.
Once a withdrawal request is approved, the money typically reaches your mobile banking or bank account within 15 minutes to 2 hours. Bank transfers may take slightly longer. There may be minor delays during busy periods, but if it takes more than 2 hours, please contact support.
No. According to 5feet's policy, withdrawals must be made to a bKash, Nagad, or Rocket number registered in the account holder's own name. Withdrawals to third-party wallets are not accepted. This is done for your own security.
A pending status means the request is under review. It usually resolves on its own. However, if it remains pending for more than 2 hours, contact us via live chat or at [email protected] and keep your transaction ID handy — the support team will resolve it quickly.
Casino & Table Games
Teen Patti is a three-card Indian poker variant where the player tries to build a stronger hand than the dealer. Andar Bahar is a simple card game — a joker card is drawn and you bet on whether the next matching card will fall on "Andar" (left side) or "Bahar" (right side). Both games are available in the live casino section of 5feet.
In roulette, a ball is released onto a spinning wheel. Wins and losses are determined by the number or colour where the ball lands. You can place bets on a specific number, a group of numbers, red or black, or odd or even. In live dealer roulette, you play via video streaming with a real dealer.
Yes, 5feet's live casino works fully in a mobile browser. There is no need to download a separate app. With a good 4G or Wi-Fi connection, live streaming will run smoothly. Using screen rotation gives you an even better experience.
Different table games have different betting limits — some tables let you start with small bets, while high-limit tables are also available. The specific limits for each table are shown on screen when the game loads. New players will find it comfortable to start at lower-limit tables.
RTP (Return to Player) is a theoretical percentage indicating how much a game returns to players over the long term. Generally, a higher RTP means a greater chance of returns over the long run. However, in the short term, each spin or hand does not depend on previous results — every outcome is determined independently.
How to Deposit Money
The minimum deposit at 5feet is ৳200. This applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. With just ৳200, you can enjoy all the games on 5feet.
Log in to 5feet, go to the Cashier section, and select bKash from the deposit options. Send money from your bKash app to the payment number shown, then enter the transaction ID in the designated field. After confirmation, your balance will be updated within a few minutes.
Yes, the process is almost the same. Select Nagad from the Cashier, send money to the provided number, and submit the Nagad transaction ID. You can make a Nagad transaction via the Nagad app, USSD (*167#), or any other available method. Deposits are generally processed very quickly.
5feet itself does not charge any additional fee on deposits. However, the standard charges from your bKash, Nagad, or Rocket account for sending money may apply. For bank transfers, your bank's own charges may apply — this depends on your bank's policy.
5feet currently supports four payment methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit is ৳200 for all methods.
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